Overview

An intensive, enjoyable 3-day course that provides a firm foundation in IT Service Management best practices principles and processes. The course is based on V3 of the IT Infrastructure Library (ITIL®) and is fully accredited by ISEB. Certification also provides an entry pre-requisite for related courses
Delegates will gain a clear understanding of the service management lifecycle principles and key processes, and how they relate to the business, customers and industry standards. You will learn from many real world examples and discover approaches to help you implement and apply service management principles.
ITIL® V3 contains all of the V2 processes and concentrates on the IT Service lifecycle, considering overall business strategy, service design, transition and operation, all within a continual service improvement environment

Duration

3 Days

Target Audience

There are no mandatory pre-requisites although some experience in IT is recommended. Anyone who is working in any aspect of IT Service Management, whether implementing a service improvement programme, involved with one or more of the IT Service Management processes or just wanting to gather some ideas and advice for improvement will benefit

Topics

Introduction

Service Strategy and Design

Service Transition

Service Operation

Continual Service Improvement

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

A more comprehensive course outline is available in the Course Download section, to the right of this page.

MTC serves the whole of the North East region, including, Sunderland, Newcastle, Durham Teesside, Tyne and Wear, Cumbria, Northumberland, Darlington, North Yorkshire, Carlisle, Hartlepool. In addition MTC supports many clients nationally within the UK.