Overview

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Duration

5 Days

Target Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Topics

Identify and Resolve New Software Installation Issues

Resolve Software Configuration Issues

Resolve Software Failure

Identify and Resolve Logon Issues

Identify and Resolve Network Connectivity Issues

Identify and Resolve Name Resolution Issues

Identify and Resolve Network Printer Issues

Identify and Resolve Performance Issues

Identify and Resolve Hardware Failure Issues

Identify and Resolve Wireless Connectivity Issues

Identify and Resolve Remote Access Issues

Manage File Synchronization

Identify and Resolve Internet Explorer Security Issues

Identify and Resolve Firewall Issues

Identify and Resolve Issues Due To Malicious Software

Identify and Resolve Encryption Issues

Identify and Resolve Software Update Issues

A more comprehensive course outline is available in the Course Download section, to the right of this page.

MTC serves the whole of the North East region, including, Sunderland, Newcastle, Durham Teesside, Tyne and Wear, Cumbria, Northumberland, Darlington, North Yorkshire, Carlisle, Hartlepool. In addition MTC supports many clients nationally within the UK.