Overview

This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows

Duration

3 Days

Target Audience

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Topics

Introduction to Supporting Users

Resolving Installation Issues

Resolving Desktop Management Issues

Resolving File and Folder Issues

Resolving Hardware Issues

Resolving Print Issues

Resolving Network Connectivity Issues

A more comprehensive course outline is available in the Course Download section, to the right of this page.

MTC serves the whole of the North East region, including, Sunderland, Newcastle, Durham Teesside, Tyne and Wear, Cumbria, Northumberland, Darlington, North Yorkshire, Carlisle, Hartlepool. In addition MTC supports many clients nationally within the UK.