Overview

This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

Duration

2 Days

Target Audience

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Topics

Introduction to Application Desktop Support

Introduction to Troubleshooting Applications

Supporting Microsoft Internet Explorer

Supporting Outlook Express

Supporting Microsoft Office

Supporting Microsoft Outlook

A more comprehensive course outline is available in the Course Download section, to the right of this page.

MTC serves the whole of the North East region, including, Sunderland, Newcastle, Durham Teesside, Tyne and Wear, Cumbria, Northumberland, Darlington, North Yorkshire, Carlisle, Hartlepool. In addition MTC supports many clients nationally within the UK.